Customer Service Charter

6-Point Customer Service Charter

This AJP Construction Charter, is a commitment to providing you with a stress free service in every aspect of your build, which includes the building processes involved and information relevant to you at each stage of your build. Our company of trained professionals understand their responsibilities to you, the customer, and know exactly what this charter means to you and us.

BE CONSIDERATE

All communication from AJP will be conducted in a cheerful, couteous and efficient manner, to all customer enquiries and whilst working. Our Directors will always be on hand to answer your questions throughout the build.

BE RESPECTFUL

We like to put ourselves in our customers shoes and understand the value both emotionally and financially what your building means to you. All workers will respect customers property, work tidily, clean up throughly on completion and above all pay attention to detail.

AFTERSALES CARE

Our after-sales and customer service procedures will be explained to you in detail in our initial visits. There are procedures in place for dealing with customer complaints, including those concerning warranties, and we will cooperate fully with appropriately qualified professional advisors.

BE HEALTH & SAFETY CONSCIOUS

Health & Safety advice will be provided to minimise the risk of danger, when visiting the build during construction, and when living in your home.

BE INFORMATIVE

You’ll be provided with information to enable you to make an informed decision about your build. There may be choices and options available to you when you are quoted and we will make sure you are aware of them. This ensures the best possible outcome when our work is complete.

BE PROFESSIONAL

Our contract-of-build terms and conditions are fair and clearly set out. You will also have our cancellation policy made clear to you. We will provide you with reliable information concerning any other guarantees and warranties from which you may benefit, from the products we install. Information about the build time, (our best estimate) of construction, legal completion and handover back of the property wil be provided.

We believe in a better way of working, providing you with honest advice and proactive action. It is your right to expect a professional service, but we believe we should deliver more. We are dedicated to exceeding your expectations and committed to making a difference to our customers. We pride ourselves on delivering a professional service with personal care and attention.

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